Help & Contact

Check your inbox for a verification email after creating your account. Open the link to confirm on this site — we do not use Supabase Confirm email. You can also tap Resend verification email on the check-email page. Links expire after 24 hours.

Accounts are placed on hold when you request an email or phone change, or while our team reviews verification documents. Sign in to view your status on the account on hold page. We email you when the review is complete.

Redemption requests are typically processed within 5–7 business days. Track status under Dashboard → Payouts. You will receive email updates when processing starts and when your payout is completed.

Go to Dashboard → Profile and submit a change request. Your account will be on hold until an administrator approves the update. This helps protect your account from unauthorised changes.

Use the unsubscribe link at the bottom of a survey invitation or reminder. You will still receive account, verification, and payout messages while your account is open. Closing your account unsubscribes you from all emails.

Signed-in panelists can delete their account from the delete account page linked in the site footer. You will need your password and must confirm that you want to opt out. Deleting your account also unsubscribes that email from all future messages. Public instructions, including how to remove Facebook-connected data, are on the data deletion page.

Use the contact form below and choose “Privacy & data requests”, or send a message from your signed-in account. We may verify your identity before responding.